Refund policy

All new items will come with a manufacturer’s warranty, returns on standard items will incur a 30% restocking fee and an it is applicable to exchanges; in the event of a custom order; items cannot be returned or exchanged. Used items will come with a 3-month working guarantee, commencing from the invoice date, with returns and exchanges permitted. The guarantee does NOT cover glass, lighting and wear and tear, this applies to all used items unless marked as “AS IS, AS TRADED” as traded units are not covered by a warranty or guarantee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kitchenequipmentvictoria.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 8 Elliot Place, Ringwood, VIC 3134

You can always contact us for any return questions at info@kitchenequipmentvictoria.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Change of Mind: Please choose carefully, as refunds aren't usually provided for simple changes of mind, wrong selections, or finding goods at a lower price elsewhere. Double-check your choices before adding them to your cart!

Wrong Product: If you receive the wrong product from Kitchen Equipment Victoria, the item will be replaced at our cost. Please contact our support team.

Size Exchange: If a product doesn't fit your space, reach out to our support team within 2 days of receiving the goods. We'll do our best to help, but please note that size exchanges may not always be accepted by the brand manufacturer if you made the wrong selection.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

• We cannot accept returns on pre-owned, non-stocked, indent items, clearance, made-to-order goods, or gift cards.
• Returns won't be accepted if the original packaging is significantly damaged or missing.
• Returns won't be accepted if products have been assembled/installed/used
• If a change of mind return is accepted, items will generally be subject to a 30% restocking fee. (This may be waived if you want to exchange to a different product from the same brand, subject to approval)
• If a change of mind return is accepted, you will be responsible for return shipping costs and your original delivery charge will not be refunded.
• If you purchased a product and received free shipping, the actual shipping cost incurred to KEV will be deducted from your total refund or credit note.
• Some goods can't be returned due to hygiene reasons.
  
• All returns require approval on a case-by-case basis.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kitchenequipmentvictoria.com.au.

Nothing in these returns conditions limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL“) (or any liability under them) which by law may not be limited or excluded.